Customer Service Agent - English Translator.

About Speenkai

Speenkai is Afghanistan's first and leading BPO (Business Process Outsourcing) service company, specializing in providing comprehensive administrative and technical support to Afghan-owned companies abroad. Our mission is to empower Afghan entrepreneurs and businesses operating internationally by offering high-quality, reliable support services from our base in Afghanistan. With a team of skilled professionals, we help Afghan companies streamline their operations, enhance efficiency, and achieve success.

Job Summary

Night-Shift Job

Are you a motivated, detail-oriented professional fluent in English, and ready to grow in a dynamic environment? Speenkai, Afghanistan's first BPO service company, and Bay Master Appliance Services LLC are looking to hire experienced individuals to join our full-time night shift team as Dispatchers/Customer Service Representatives.

In this role, you will take inbound calls, set appointments for customers, and dispatch technicians efficiently. The ideal candidate will take charge of daily operations, including planning, scheduling, and managing the tech force.

PLEASE DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH to save yourself time.

If you have strong communication skills, thrive under pressure, and are passionate about delivering exceptional support, we want to hear from you!

Duties & Responsibilities

Duties & Responsibilities

1.  Receive incoming calls from clients and setup service appointments.

2.  Receive incoming calls from technicians throughout the shift.

3.  Keep track of daily schedule and job status throughout work schedule.

4.  Respond to open email requests and inquiries via email

5.  Ability to enter tickets into the CRM 

Job Requirements

Job Requirements

·        Fluent in English and must possess excellent verbal and written skills.

•        Motivated self-starter

•        Office work experience

•        Ability to multitask in fast paced environment is crucial.

•        Capable of typing 45+ words per minute necessary

•        Customer Service skills and Conflict Resolution skills.

•        Telemarketing experience is a plus

•        Microsoft Office Products

Submission Guideline

This link will redirect you to an online assessment. There a video question at the end. If you don not answer, you application will not be accepted.

The assessment is around 50 minutes long. Find a quiet place and stable internet. Answers from Ai and cheating cold be identified and will ruin your chances to be considered.

Click on the link below, enter your email, and the assessment will be sent to your email to start.

Good Luck.